Frequently asked questions about renting a car

Welcome to BB&L Car Rental’s Customer Service. Our goal is to provide you with the best possible service. The below overview lists the most frequently asked questions received by our Customer Service.

If your question is not answered and you need more information, please feel free to contact us. You can reach us at + 31-20-6557900.

  • Are there any costs involved when changing or cancelling my reservation?

  • Can I drive the rental car in an Umweltzone in Germany?

  • Can I exchange a rental car for one of another class?

  • Can I rent a car for an indefinite period?

  • Can I return the rental car for a short period of time?

  • Can I use my rental car abroad?

  • Do I need an international driver’s license?

  • How do I change or cancel my reservation?

  • How does the Hotel Service work?

  • How long before I will receive a response to the reservation request?

  • Is my rental car readily available?

  • What do I do if the car breaks down?

  • What extra accessories can I rent from BB&L Car Rental?

  • What is inclusive and exclusive when renting a car?

  • What is the maximum excess amount in the event of a claim?

  • What is the minimum age of the main driver and any additional drivers?

  • What is the quality of the BB&L Car Rental fleet?

  • What is your policy regarding traffic fines or violations incurred during the rental period?

  • What should I do if my arriving flight is delayed?

  • Where can I submit a complaint?


BB&L Autoverhuur BV
Aankomstpassage 1 nr: 10
1118 AX Schiphol, The Netherlands

VAT number NL801293467B01
COC number 23069090